When a guest visits your hotel they hope for a positive experience, whether for business or leisure, the reason for their visit will necessitate different requirements. For example, someone using your hotel as a stopover before a flight wants a speedy checkout and a hotel close to the airport, as well as somewhere comfortable to sleep before an early flight.
A business person will be looking for similar efficiency, good comfort and important amenities such as a complimentary and fast WIFI service, perhaps access to a printer and office facilities. Those travelling for leisure will be looking for superior comfort in their room because they will potentially spend time relaxing inside before popping out for dinner, going shopping or enjoying the area’s cultural experiences. The Alliance website has a special section dedicated to the hotel and leisure industry with products ranging from guest toiletries to room necessities from well-known respected brands. Here’s a handy guide on what your guests expect in their hotel room.
As well as a comfortable and clean hotel room, your guests are used to their everyday essentials which they expect as standard. It’s the little things that make the difference to whether they will consider staying at your hotel again. For business hotel guests, don’t forget to make sure hotel rooms have plenty of plug sockets because today’s technology demands a number charging facilities for computers, iPads, tablets, iPhones etc. Don’t forget to add a plug socket close to the bedside tables as many guests whether business or leisure use their mobile devices as an alarm clock.
Female guests prefer there to be a hairdryer supplied as standard so they don’t need to carry one in their luggage therefore using the space for other items. Many hotels install wall-mounted hairdryers for this purpose and Alliance recommends their wall mounted hairdryers which you can find on the website, with many variable settings, these wall mounted hairdryers are far more advanced than in the past. There are other models available too which many hotels leave in the dressing table area drawer such as the Tresemme Salon Control hairdryer or the ETI Turbo hairdryer. Whatever you choose it’s good to have a selection available.
As mentioned, WIFI is imperative for business and leisure travellers because your guests need to stay connected. Offer a free service and use it as a marketing tool too where you can design landing page so travellers need to key in their email address before use. As well as free WIFI you should make sure it is high speed because there’s nothing more frustrating than losing connectivity in the middle of something important.
Another important extra to offer is an ironing board and iron because business and leisure travellers like to iron out wrinkles in their clothes especially after they’ve been packed away in a suitcase! Popping both of these items in the wardrobe shows you are thinking of their needs, even if you offer a laundry or pressing service it’s quicker and easier for travellers to run an iron over a shirt when in a hurry. The Alliance website has a number of ironing tools on the website from economy ironing board versions to all in one combi ironing centres and new ironing covers to freshen up old ironing boards.
TV services have drastically improved in hotels these days, no longer is it acceptable just to offer terrestrial channels so give your guests access to SKY channels. SKY News or similar is extremely important for business and leisure travellers to stay up to date with what’s happening worldwide. Some hotels offer different language channels and if you have a large contingency from other countries it might be worth exploring this to make their stay even more pleasurable. The TV is often used to display the hotel bill too and some guests prefer to avoid check-out queues and pay their bill using this technology.
Place fluffy towels in the bathroom with comfortable hotel robes and slippers, the added little touches are the extras which make your hotel more memorable. The Alliance website has closed toe and open toe terry slippers to choose from. In the bathroom there should be plenty of toiletries for your guests and this is so important for business travellers who like to travel light. Using well-known brands adds luxury to a hotel experience and the Alliance website has guest toiletries from reputable toiletry businesses including Baylis & Harding, Elements, Bronnley, Dove and Lux. You could also leave cotton wool puffs, vanity kits, shower caps and dental kits all available from Alliance. It’s these little things which mean so much to hotel guests.
Don’t forget plenty of beverage supplies. As well as a well-stocked mini-bar and suitable glassware, guests welcome tea and coffee facilities in their room giving them the ability to make their own freshly brewed hot drink when they please. Keep kettles, cups and saucers on a tray together with packets of biscuits and a selection of coffee sachets and tea bags and replenish empties daily. You’ll find all of these available on the website with a range of cordless kettles for extra safety.
Finally – hangers are so often overlooked. Always have a large supply of hangers available in the wardrobe especially for leisure travellers because there’s plenty to unpack, particularly when families are staying in the room.
For all your hotel and leisure necessities visit the Alliance website where you’ll find everything you need to make sure your guests enjoy a pleasant hotel experience.